Customer Onboarding Strategy Manager

KEY RESPONSIBILITIES

• Develop and implement a comprehensive CVM (Customer Value Management) communication & costs strategy aligned with business goals
• Work closely with Product teams to ensure CVM strategies align with new product launches and updates, ensuring seamless integration of products into the CVM lifecycle.
• Contribute to product feedback loops by analyzing customer engagement data and providing actionable insights.
• Create and oversee data-driven campaigns to activate customers and drive cross-sell/upsell opportunities using lifetime value calculations.
• Collaborate with campaign teams to execute impactful and timely customer campaigns.
• Work with communication teams to refine content strategies for various channels.
• Design, monitor, analyze, and act on campaign performance using KPIs such as engagement rates, conversion rates, and customer lifetime value (CLV).
• Evaluate and implement new technologies to enhance communication efficiency and reduce costs.

JOB REQUIREMENTS

• Proven experience of minimum 5 years in CVM/CRM, Marketing, Strategy product design or similar positions.
• Experience in campaign & communication strategy designed for different customer segment
• Experience in product developemnt or collaborating with product teams
• Knowledge of financial products and standard sales channels in finance/banking/fintech industries.
• Proficient with data analysis, using OLAP, advance Excel fetures, Power BI or similar data discovery tools, knowledge of more advance analytical skills is a plus (SQL, Hadoop, Python, etc.)
• Fluent in English, experience with presenting to top management in English.

COMPENSATIONS & BENEFITS

• 13th Salary Fixed and KPI Bonus
• Premium Health Care for personal & 3 dependants
• 24/7 Accidental Insurance
• 100% Social Insurance
• Meal + Phone Allowance
• Yearly Medical Checkup
• 18 Annual Leaves
• Professional and Transparent Working Environment
• Apply Latest Financial Technology in the World