Process Analyst

Hỗ Trợ Tổng Giám Đốc - Chuyển Đổi Kinh Doanh

19/11/2024

Process design and analysis

Partner with business and technical stakeholders to

Impact assessment to identify gaps and devise mitigation plans for key projects/initiatives of the company
Process mapping and analysis using BPMN standards incorporating operating and system flows, while considering customer journey and experience

Process documentation

Document processes and updates, ensuring clarity and compliance with company standards
Obtain necessary approvals for internal documents impacted by process changes
Ensure documentation policies and standards meet compliance requirements
Stay up to date on company’s policies and procedures

Process improvement

Apply a structure approach to enrich domain knowledge to work with business and initiate the discussion with business and technical stakeholders to define and analyze pain points, key gaps, metrics to identify potential for enhancement

Change management

Facilitate for the change registration process to ensure that the system runs smoothly; and requestors have necessary supports and seamless experiences.
Participate in change implementation including UAT testing, reviewing training and communication materials, and other activities to ensure new processes are properly cascaded

University or advanced degree preferable in Economics, Business Administration.
2-3 years experience with proven record in business process management, preferrable in banking or consumer finance, or risk/ops/process consultancy
Excellent communications in both Vietnamese and English
Demonstrated ability to practice complex problem solving, advanced negotiation, influence capability, and conflict solving
Demonstrated skills in report writing, data visualization and data-driven mindset
Able to independently develop and deliver presentation in front of large audience

TP. Ho Chi Minh